Effective date: August 27, 2026
Roof Aid LLC ("Roof-Aid," "we," "us," or "our") operates the Roof-Aid CRM platform, the Roof Aid mobile app, and the website at roofaid.tech. This policy explains what information we collect through those surfaces, how we use it, and your choices.
Information We Collect
- Contractors & business users: your name, company name, email address, phone number, and account details when you request a demo, start a trial, or sign up.
- Homeowners: your name, phone number, property address, and damage/project details when you request an inspection, submit a form, or provide consent during a call.
- Field workers using the mobile app (Ruferos): the information above plus, when you use the corresponding feature — inspection photos you take from inside the app (including the GPS coordinates embedded in each photo), damage-assessment form responses (roof age, materials, severity, notes), signatures captured on the device for two-party document signing, and your optional profile photo.
- Usage data: standard log and device information (device model, OS version, app version, high-level error logs) when you use our website or app.
What We Do Not Collect
- Your device photo library or other photos not taken from inside the app.
- Your contacts, messages, or call history.
- Browsing history outside our app or website.
- Biometric data — Face ID / fingerprint authentication happens on the device and is never transmitted to our servers.
- Advertising identifiers. The Roof Aid mobile app does not embed any third-party advertising or analytics SDKs.
Permissions the Mobile App Requests
- Camera — to take inspection photos of the roof and damage close-ups.
- Photo library — optionally, to attach a photo you took earlier or set a profile picture.
- Location (while using the app) — to record the GPS coordinates of each inspection photo so the office can verify visit location for insurance documentation. We do not track your location in the background.
- Notifications — to alert you when the office assigns you an appointment or a document is signed.
Each permission is optional at the OS level. Revoking one from your device settings only disables the corresponding feature — the rest of the app keeps working.
How We Use Your Information
We use your information to provide and operate the Roof-Aid CRM service; respond to your inquiries; schedule inspections and connect homeowners with a local licensed contractor; process billing; and send you related account, service, and appointment communications by email, phone, and text message.
SMS / Text Messaging
If you opt in to text messages from Roof-Aid — for example, a contractor texting our keyword or checking a consent box during sign-up, or a homeowner providing verbal consent on a call or submitting a request form — you agree to receive SMS from Roof-Aid related to the program you opted into. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.
We do not sell or share your mobile information. We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with any third parties or affiliates for their own marketing purposes. Your mobile opt-in information is not shared with anyone for any purpose.
How We Share Information
We share information only as needed to run the service — for example, with service providers who process communications or payments on our behalf, or with a contractor you have asked us to connect you with. We do not sell your personal information. We may disclose information where required by law.
Data Retention & Security
We retain your information only as long as needed to provide the service and meet our legal obligations, and we use reasonable administrative and technical safeguards, including encrypted storage, to protect it.
Your Choices
- You can opt out of text messages at any time by replying STOP.
- You can sign out of the mobile app from Settings → Sign out, which clears all locally cached data on that device.
- You can revoke camera, photo, or location permissions from your phone's system settings. Some features (photo capture, navigation) will stop working until the permission is restored.
- You can permanently delete your account from inside the mobile app at Settings → Delete my account. Your login is removed and cannot be re-used; your name, phone, and profile photo are cleared. Content you created in the course of your work (prospects, notes, appointments, signed documents) is retained by the company that owns your workspace as a business record. Your email becomes available for the company to invite as a fresh account later.
- You can request access to or deletion of personal information outside these in-app flows by emailing sales@roofaid.tech. We respond within 30 days.
Contact Us
Roof Aid LLC · Bentonville, AR · sales@roofaid.tech · (479) 321-9094
Changes to This Policy
We may update this policy from time to time. The effective date above reflects the most recent version.